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If you experience any technical problems, please contact us at: support@sweetch.com
Sweetch uses sensors and location information from your smartphone device to recognize activity, routes and places. The data is uploaded to our servers, which does most of the complex processing providing you with personalized recommendations that helps you achieve your goals.
Sweetch works in your pocket, bag, purse, hand or armband – the important thing is that you have your smartphone with you. The app cannot track your walking or running if you leave it at home.
Sweetch tracks walking or running. You can manually report on activities such as yoga, treadmill, dancing, swimming, etc and we will convert this activity towards your goals.
Sweetch recognizes activity when you are continuously walking or running.
To help you enhance your health, we are eliminating short activities that have no clinical effect such as walking around the house, washing the dishes, doing laundry, cooking and more.
If you carry your mobile device, Sweetch will track walking and running. If you choose not to carry your mobile device, you may also manually report that you’ve completed physical activity on the treadmill.
The app automatically tracks your activity in the background 24/7. If you remove it from the recent apps list, Sweetch will be off for a while, but it wakes up automatically when you move to a new location.
No. GPS is only used when you are moving, and it is used occasionally to detect movement speed and routes. Note that the arrow icon in the status bar doesn’t mean that the GPS is on. It’s indicating that location services are on in general.
Sweetch creates a highly personalized activity plan which is continuously tailored to individual’s behaviors, life habits, and motivation. Assigning daily and weekly goals based on your activity performed.
Sweetch is based on state-of-the-art activity- and place-recognition algorithms, but minor hiccups can (and will) occur and we are working hard to improve the accuracy.
Activity can be collected without an internet connection. However, if you travel to a new country and do not have an internet connection, the personal recommendations may be less accurate, and updating your program may be difficult until you establish a network connection. Visiting a Wi-Fi hotspot just once can help Sweetch improve the accuracy.
Activity is captured using the device sensors to provide you with real-time recommendations. If activity is not captured, verify the following:
You can update your height through your Profile in Sweetch app (Sweetch > Menu > My Profile > Height).
You can update your weight through Sweetch app home screen by clicking “Track Weight” (Sweetch > Track Weight > Update Weight).
If you are experiencing a problem that is making your Sweetch experience less than optimal, please let us know! You can do it by reporting a problem from the Help Center (Sweetch > Menu > Settings > Help Center > Report a problem).
In order to reset your password, please follow these steps:
If you forgot your password, you will have to reset it by the following steps:
Not in parallel. You should log off on one device and only then login in another.
No, Sweetch is meant to be used on your mobile phone and track your activity in real-time.
If you transfer from iOS to Android, please contact us at: support@sweetch.com
The personal information you provide us through your use of the app is governed by our Privacy Policy. We respect your privacy, and a complete statement of our current privacy policy can be found on our website. We may update our policies and practices from time to time at our sole discretion.
Sweetch is a HIPAA compliant solution, which means we put the most stringent security measures in place to protect your information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. These include secure servers, SSL and encryption.
In order to provide you with a personalized user experience throughout your Sweetch journey, please allow the following permissions:
Both iOS and Android users –
iOS only:
Please enable the following permissions so that Sweetch can provide you with accurate activity tracking and real-time recommendations when the app is open and in the background:
At any time you can go to your settings to enable Location permissions (Settings > Sweetch > Location > Always Allow)
Android only:
Sweetch only asks for permissions which are needed to provide you a personalized experience and help you live a healthier lifestyle. The permissions to this information allow us to send you just-in-time personalized recommendations.
Changing the permissions is done in the device settings:
iOS: Device Settings > Sweetch
Android: Device Settings > Apps > Sweetch > Permissions
It is possible that your activity is not counted because the permission to device motion is disabled.
To enable permissions, open the device Settings > Apps > Sweetch
It is possible that you are not getting notifications because the permission to notifications is disabled.
To enable permissions, open the device Settings > Apps > Sweetch
Sweetch is not a health care provider. The contents of its service, such as text, graphics, images, and other material contained in the services are not a substitute for the professional judgment of a physician or health care professional in diagnosing and treating patients.
If you or your healthcare provider suspect that you have a medical problem or condition that may prevent you from continuing the program, then you are required to stop the program immediately and contact a qualified health care professional.
You must consult with a health care professional, perform all necessary research and use your judgement before making any health, exercise, activity or lifestyle choices. Please engage in any activity and/or exercise responsibly.
If you experience any technical problems, please contact us at: support@sweetch.com
Sweetch uses sensors and location information from your smartphone device to recognize activity, routes and places. The data is uploaded to our servers, which does most of the complex processing providing you with personalized recommendations that helps you achieve your goals.
Sweetch works in your pocket, bag, purse, hand or armband – the important thing is that you have your smartphone with you. The app cannot track your walking or running if you leave it at home.
Sweetch tracks walking or running. You can manually report on activities such as yoga, treadmill, dancing, swimming, etc and we will convert this activity towards your goals.
Sweetch recognizes activity when you are continuously walking or running.
To help you enhance your health, we are eliminating short activities that have no clinical effect such as walking around the house, washing the dishes, doing laundry, cooking and more.
If you carry your mobile device, Sweetch will track walking and running. If you choose not to carry your mobile device, you may also manually report that you’ve completed physical activity on the treadmill.
The app automatically tracks your activity in the background 24/7. If you remove it from the recent apps list, Sweetch will be off for a while, but it wakes up automatically when you move to a new location.
No. GPS is only used when you are moving, and it is used occasionally to detect movement speed and routes. Note that the arrow icon in the status bar doesn’t mean that the GPS is on. It’s indicating that location services are on in general.
Sweetch creates a highly personalized activity plan which is continuously tailored to individual’s behaviors, life habits, and motivation. Assigning daily and weekly goals based on your activity performed.
Sweetch is based on state-of-the-art activity- and place-recognition algorithms, but minor hiccups can (and will) occur and we are working hard to improve the accuracy.
Activity can be collected without an internet connection. However, if you travel to a new country and do not have an internet connection, the personal recommendations may be less accurate, and updating your program may be difficult until you establish a network connection. Visiting a Wi-Fi hotspot just once can help Sweetch improve the accuracy.
Activity is captured using the device sensors to provide you with real-time recommendations. If activity is not captured, verify the following:
You can update your height through your Profile in Sweetch app (Sweetch > Menu > My Profile > Height).
You can update your weight through Sweetch app home screen by clicking “Track Weight” (Sweetch > Track Weight > Update Weight).
If you are experiencing a problem that is making your Sweetch experience less than optimal, please let us know! You can do it by reporting a problem from the Help Center (Sweetch > Menu > Settings > Help Center > Report a problem).
In order to reset your password, please follow these steps:
If you forgot your password, you will have to reset it by the following steps:
Not in parallel. You should log off on one device and only then login in another.
No, Sweetch is meant to be used on your mobile phone and track your activity in real-time.
If you transfer from iOS to Android, please contact us at: support@sweetch.com
The personal information you provide us through your use of the app is governed by our Privacy Policy. We respect your privacy, and a complete statement of our current privacy policy can be found on our website. We may update our policies and practices from time to time at our sole discretion.
Sweetch is a HIPAA compliant solution, which means we put the most stringent security measures in place to protect your information. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. These include secure servers, SSL and encryption.
In order to provide you with a personalized user experience throughout your Sweetch journey, please allow the following permissions:
Both iOS and Android users –
iOS only:
Please enable the following permissions so that Sweetch can provide you with accurate activity tracking and real-time recommendations when the app is open and in the background:
At any time you can go to your settings to enable Location permissions (Settings > Sweetch > Location > Always Allow)
Android only:
Sweetch only asks for permissions which are needed to provide you a personalized experience and help you live a healthier lifestyle. The permissions to this information allow us to send you just-in-time personalized recommendations.
Changing the permissions is done in the device settings:
iOS: Device Settings > Sweetch
Android: Device Settings > Apps > Sweetch > Permissions
It is possible that your activity is not counted because the permission to device motion is disabled.
To enable permissions, open the device Settings > Apps > Sweetch
It is possible that you are not getting notifications because the permission to notifications is disabled.
To enable permissions, open the device Settings > Apps > Sweetch
Sweetch is not a health care provider. The contents of its service, such as text, graphics, images, and other material contained in the services are not a substitute for the professional judgment of a physician or health care professional in diagnosing and treating patients.
If you or your healthcare provider suspect that you have a medical problem or condition that may prevent you from continuing the program, then you are required to stop the program immediately and contact a qualified health care professional.
You must consult with a health care professional, perform all necessary research and use your judgement before making any health, exercise, activity or lifestyle choices. Please engage in any activity and/or exercise responsibly.