Based on our experience, your device may have certain battery optimisation settings enabled for shape.up by default. This could cause our app to stop working occasionally and therefore not count all your activity. shape.up automatically counts your activity and needs to run 24/7 in order to provide you real-time recommendations and help you live a healthier life.
Don’t worry, shape.up won’t drain your battery. We’ve developed an efficient method to minimise battery consumption.
How to Disable Battery Optimisation?
Step 1: Under your device settings, select “Apps”
Step 2: Scroll down and select “shape.up”
Step 3: Tap on “Battery”
Step 4: Select “Optimise battery usage”
Step 5: Tap on the “Apps not optimised” dropdown arrow and choose “All apps”
Step 6: Scroll down to “shape.up” and disable Battery Optimisation (by selecting or using the toggle)
Note: Settings and menu paths may vary between devices, so if you are having trouble finding it please contact us at firstname.lastname@example.org.