Your device may experience activity tracking problems due to certain battery optimization settings.
Please follow the instructions below to allow shape.up to run smoothly in order to provide
How to Disable Battery Optimization?
Step 1: Under your device settings, select “Apps”
Step 2: Scroll down and select “shape.up”
Step 3: Tap on “Battery”
Step 4: Select “Optimize battery usage”
Step 5: Tap on the “Apps not optimized” dropdown arrow and choose “All apps”
Step 6: Scroll down to “shape.up” and disable Battery Optimization (by selecting/using the toggle button)
Note: Settings and menu paths may vary between devices, so if you are having trouble finding it please contact us at firstname.lastname@example.org.