Your device may experience activity tracking problems due to certain battery optimization settings.
Please follow the instructions below to allow shape.up to run smoothly in order to provide
How to add shape.up to “Unmonitored” apps list?
Step 1: Under your device settings select “Device Maintenance”.
If you don’t have this option please contact us at: email@example.com
Step 2: Tap on “Battery” icon at the bottom of the screen
Step 3: Select “Unmonitored apps” at the bottom of the screen
Step 4: Tap on the menu (3 dots) at the top right of the screen
Step 5: From the menu, select “Add apps”
Step 6: Scroll down and select “shape.up”, then tap “Done”
Note: Settings and menu paths may vary between devices, so if you are having trouble finding it please contact us at firstname.lastname@example.org.