Your device may experience activity tracking problems due to certain battery optimization settings.

Please follow the instructions below to allow Sweetch to run smoothly in order to provide you real-time recommendations and help you outsmart diabetes. Don’t worry, Sweetch won’t drain your battery.

How to Add Sweetch to “Unmonitored” apps list?

Step 1: under your device settings Select “Device Maintenance”.

If you don’t have this option please contact us at: support@sweetch.com

 

Step 2: tap on “Battery” icon at the bottom of the screen

 

Step 3: select “Unmonitored apps” at the bottom of the screen

 

Step 4: tap on the menu (3 dots) at the top right of the screen

 

Step 5: from the menu, select “Add apps”

 

Step 6: scroll down and select “Sweetch”, then tap “Done”

 

How to Disable Battery Optimization?

Step 1: under your device settings, select “Apps”

 

Step 2: scroll down and select “Sweetch”

 

Step 3: tap on “Battery”

 

Step 4: select “Optimize battery usage”

 

Step 5: tap on the “Apps not optimized” dropdown arrow and choose “All apps”

 

Step 6: scroll down to “Sweetch” and disable Battery Optimization (by selecting/using the toggle button)

 

Note: Settings and menu paths may vary between devices, so if you are having trouble finding it please contact us at support@sweetch.com.