Personal Data We Collect
Personal data that you may provide through the Services or otherwise communicate with us includes:
When interacting with our Services, certain data is automatically collected from your device or web browser. This data includes your:
Sweetch requires this information in order to provide you with certain features of our Service. It is your voluntary decision whether to provide us with any such personal information, but if you choose not to provide such information some features which require your personal information may not be available and we may not be able to provide you with the Services.
Sweetch does not knowingly collect personal data from children under the age of 16. In the event you become aware that an individual under the age of 16 has enrolled without parental permission, please advise us immediately.
Why and How Do We Use Your Personal Data?
We use your personal data in the following ways:
When you use our Services, we will use your personal data to provide the requested product or service. For example, if you contact our customer service, we will use information about you, such as your name and email address to help you resolve a problem or questions.
If you use our Services to access the data of your patients, we will collect data regarding such access.
Depending on where you reside, we may use the contact details you provided to send you marketing communications about similar Sweetch services where permitted by applicable law (unless you have opted-out). If you reside in the EU or another jurisdiction that requires you to opt-in to receive marketing communications, we will ask for your consent to send you marketing information. We may use the information that you provide to us to personalize communications on products and services that may be interesting for you.
If you do not want to receive marketing communications directly from us, you may opt-out by contacting us using the details listed below or by following the unsubscribe instructions that appear at the bottom of all marketing emails we send to you.
We may use personal data about how you use our Services to enhance your user experience and to help us diagnose technical and service problems and administer our Services.
To the extent permitted by applicable law, we may also use your personal data about how you use our Services to prevent or detect fraud, abuse, illegal use, violations of the Terms, and to comply with court orders, governmental requests or applicable law.
By analyzing all information we receive on an aggregated basis, including all information concerning users, we may compile data across a variety of platforms and users (“Aggregated Data”), provided that the Aggregated Data will not contain any personally identifiable information that may be used to identify you and contact you. Aggregated Data helps us understand trends and user needs so that new products and services can be considered and so existing products and services can be tailored to user desires. Aggregated Data is anonymous. We may share such Aggregated Data with our partners, without restriction, on commercial terms that we can determine in our sole discretion, to the extent allowed by applicable law.
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary, provided that such uses are permitted by applicable law.
To process your personal data, we rely on certain legal bases, depending on how you interact with our Services.
When you use the Services by registering for the Services directly with us, the legal basis for collecting and processing your Personal Data is to perform a contract with you.
If you reside or are located in the European Economic Area (“EEA”) Sweetch is considered the “data controller” of your personal data collected via the Services.
Sharing Your Personal Data
Protection and Management of Your Personal Data
We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security
We take measures to comply with applicable legal requirements for the transfer of personal data to recipients in countries outside of the EEA that do not provide an adequate level of data protection. We use a variety of measures to ensure that your personal data transferred to these countries receives adequate protection in accordance with data protection rules; this includes signing the EU Standard Contractual Clauses, verifying the recipient has adopted Binding Corporate Rules or that the recipient adheres to the EU-US and Swiss-US Privacy Shield Framework.
We will retain your personal data for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, please contact us at the email address listed below. We will retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
With respect to Aggregated Data and de-identified data we may use and retain such data indefinitely without further notice to you.
Your Rights Relating to Your Personal Data
If you would like information in relation to your rights or would like to exercise any of them, you may contact us via firstname.lastname@example.org or at our postal address provided below. If you reside or are located in the EEA or Australia, you may ask us to take the following actions in relation to your personal data that we hold:
We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal data or response to your requests regarding your personal data, you may contact us at email@example.com or submit a complaint to the data protection regulator in your jurisdiction. If you reside or are located in the EEA you can find your data protection regulator here. If you reside or are located in Australia you can find your data protection regulator here.
Third Parties and Online Links to Other Sites
Comments and Questions
Sweetch Health ltd.
48 Derech Begin
Tel Aviv 6618005
Last updated: February 2020