Your device may experience activity tracking problems due to certain battery optimization settings.

Please follow the instructions below to allow NovoCare®Saxenda® to run smoothly in order to provide you real-time recommendations and help you live a healthier lifestyle. Don’t worry, NovoCare®Saxenda® won’t drain your battery.

How to disable battery optimization settings for Samsung devices?

Step 1: Under your device settings select “Apps”.

If you don’t have this option please contact us at: NovoCare@sweetch.com

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Step 2: Search for NovoCare®Saxenda® in the list of apps

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Step 3: Select “Battery” in the App Info screen

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Step 4: Select “Optimize Battery Usage”

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Step 5: From the drop-down menu, select “All”

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Step 6: Scroll down, and using the toggle disable “NovoCare®Saxenda®”


Note: Settings and menu paths may vary between devices, so if you are having trouble finding it please contact us at NovoCare@sweetch.com.