Personal Information We Collect
Personal information that you may provide through the Services or otherwise communicate with us includes:
We request additional personal information from you to enable particular features within our Services. For example, we request access to your device’s location data to provide personalized activity and weight plans and your device calendar to schedule a personalized plan. This personal information includes your:
You may provide us with the contact information of your friends, family members, contacts, or colleagues (“Friend/s”) such that your Friends will receive your progress updates. These progress updates will include information about your Activity and other achievements. By providing us with such information you (a) represent and warrant that you have received each of your elected Friends’ consent for the provision of their personal information to us and for these purposes and (b) consent to sending your Friend such progress updates, which may include disclosure of your personal information to your Friend.
It is your voluntary decision whether to provide us with any such personal information, but if you choose not to provide such information some features which require your personal information may not be available and we may not be able to provide you with the Services.
Sweetch does not knowingly collect personal information from children under the age of 16. In the event you become aware that an individual under the age of 16 has enrolled without parental permission, please advise us immediately.
Tools to Manage What Personal Data We Collect
When using our Services, we also provide in-time notice or obtain consent for certain practices. For example, we will obtain consent to use your location, access your calendar, or send push notifications.
In many cases, your mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal information. For example, your mobile device may offer tools to allow you to manage location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.
Why and How Do We Use Your Personal Information?
We use your personal information in the following ways:
When you use our Services, we will use your personal information to provide the requested product or service. For example, if you contact our customer services, we will use information about you, such as your email address, name or date of birth to help you resolve a problem or questions.
If you use our Services to track your fitness activity or physical characteristics, we will collect this personal information and store it so that you can review it. Your fitness activity data may include data you enter about your activity or data collected by your device during your activity such as location data and movement data. We may use this activity data to calculate further information about your activity, such as distance walked or run, or calories burned, so that the calculated information can be provided to you as part of the functionality of the Services.
In many cases, to use particular features within our Services you may need to provide us with additional data or additional consent to use particular data in a certain way. For example, to allow us to personalize your activity plan, we may need access to your calendar. Similarly, to share content with your Friends, you may be required to provide your Friends’ contact. Moreover, on our initial communication with any of your Friends we will request their consent to be contacted.
We may use the contact details you provided to send you marketing communications about similar Sweetch services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us to personalize communications on products and services that may be interesting for you.
If you do not want to receive marketing communications directly from us, you may opt-out by contacting us using the details listed below or by following the unsubscribe instructions that appear at the bottom of all marketing emails we send to you.
We may use personal information about how you use our Services to enhance your user experience and to help us diagnose technical and service problems and administer our Services.
We may also use your personal information about how you use our Services to prevent or detect fraud, abuse, illegal use, violations of the Terms, and to comply with court orders, governmental requests or applicable law.
By analyzing all information we receive, including all information concerning users and fitness activity, we may compile statistical information across a variety of platforms and users (“Statistical Information”). Statistical Information helps understand trends and customer needs so that new products and services can be considered and so existing products and services can be tailored to customer desires. Statistical Information is anonymous. We may share such Statistical Information with our partners, without restriction, on commercial terms that we can determine in our sole discretion.
As discussed above, we collect information about your fitness activity or your physical characteristics (together, “Wellness Information”) to provide our Apps and other services. Because of the personal nature of this data, we strive to provide you with clear information about how Wellness Information will be used. As this data may be considered sensitive in certain jurisdictions, we take appropriate measures in protecting and using this information and, where required by applicable law or under our internal policies, will obtain your consent for use of your Wellness Information.
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
To process your personal data, we rely on certain legal grounds, depending on how you interact with our Sites and Apps.
When you use the Services, we need your personal information to fulfill our contract with you. For example, we need your contact details to provide you access to the Services.
When you use our Services, for certain purposes we rely on your consent for processing to fulfill our contract with you (for example, access to your calendar for personalized activity plan).
We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.
Sharing Your Personal Information
Protection and Management of Your Personal Information
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security
We take measures to comply with applicable legal requirements for the transfer of personal information to recipients in countries outside of the EEA that do not provide an adequate level of data protection. We use a variety of measures to ensure that your personal information transferred to these countries receives adequate protection in accordance with data protection rules; this includes signing the EU Standard Contractual Clauses, verifying the recipient has adopted Binding Corporate Rules or adheres to the EU-US and Swiss-US Privacy Shield Framework.
We will retain your personal information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, please contact us at the email address listed below. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you.
Your Rights Relating to Your Personal Information
If you would like information in relation to your rights or would like to exercise any of them, you may contact us via firstname.lastname@example.org or at our postal address provided below. If you reside or are located in the EEA or Australia, you may ask us to take the following actions in relation to your personal information that we hold:
We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us at email@example.com or submit a complaint to the data protection regulator in your jurisdiction. If you reside or are located in the EEA you can find your data protection regulator here. If you reside or are located in Australia you can find your data protection regulator here.
Third Parties and Online Links to Other Sites
Comments and Questions
Sweetch Health Ltd.